Troubleshooting

Solutions to common issues

Portal Dashboard Displaying Error on Initial Load

On your first login to Gomboc, you may encounter an issue where the dashobard content is blocked, as seen below.

To ensure that Gomboc works properly, you must either enable third-party cookies or allow just the third-party cookies for Gomboc.

To determine your current settings for Google Chrome go to chrome://settings/cookies in your browser. You can use the link directly or navigate through Settings -> Privacy and Security -> Third Party Cookies.

If “Block Third Party Cookies” is selected, then you will need to either select "Block third-party cookies in Incognito mode", "Allow third-party cookies", or allow third party cookies for the Gomboc site specifically.

To enable cookies just for the Gomboc site, select the eye icon and select the switch to temporarily enable third-party cookies. This will only last for your current browsing session.

Once third-party cookies are allowed, then the Gomboc dashboard loads properly.