> For the complete documentation index, see [llms.txt](https://docs.gomboc.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.gomboc.ai/troubleshooting.md).

# Troubleshooting

### Portal Dashboard Displaying Error on Initial Load

On your first login to Gomboc, you may encounter an issue where the dashboard content is blocked, as seen below.

<figure><img src="/files/Ji5wagBsKfT5FLNjTDBO" alt=""><figcaption></figcaption></figure>

To ensure that Gomboc works properly, you must either enable third-party cookies or allow just the third-party cookies for Gomboc.

To determine your current settings for Google Chrome go to <chrome://settings/cookies> in your browser. You can use the link directly or navigate through Settings -> Privacy and Security -> Third Party Cookies.

<figure><img src="/files/yDt0CEFFqo0QclBgvqbU" alt=""><figcaption></figcaption></figure>

If “Block Third Party Cookies” is selected, then you will need to either select "Block third-party cookies in Incognito mode", "Allow third-party cookies", or allow third party cookies for the Gomboc site specifically.

<figure><img src="/files/RiJRcv1qdHvj8qsTd68q" alt=""><figcaption></figcaption></figure>

To enable cookies just for the Gomboc site, select the eye icon and select the switch to temporarily enable third-party cookies. This will only last for your current browsing session.

<figure><img src="/files/8arqPQFNBIVbWaI0LHIl" alt=""><figcaption></figcaption></figure>

Once third-party cookies are allowed, then the Gomboc dashboard loads properly.

<figure><img src="/files/Vtu8nCFGaFcbXYJAEc4z" alt=""><figcaption></figcaption></figure>

> **Still stuck?**\
> If you’ve enabled third-party cookies and are still experiencing issues, please contact us at <support@gomboc.ai>. We're happy to help!


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