# Troubleshooting

### Portal Dashboard Displaying Error on Initial Load

On your first login to Gomboc, you may encounter an issue where the dashboard content is blocked, as seen below.

<figure><img src="https://3084082483-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9X3GhAYjoqbnAMyhHhAr%2Fuploads%2Fgit-blob-ae230bd079f5db7efd95eb7b8f947d2a2388764e%2FTroubleshooting_Cookies_4.png?alt=media" alt=""><figcaption></figcaption></figure>

To ensure that Gomboc works properly, you must either enable third-party cookies or allow just the third-party cookies for Gomboc.

To determine your current settings for Google Chrome go to <chrome://settings/cookies> in your browser. You can use the link directly or navigate through Settings -> Privacy and Security -> Third Party Cookies.

<figure><img src="https://3084082483-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9X3GhAYjoqbnAMyhHhAr%2Fuploads%2Fgit-blob-20524c2fc132cc08d9f8887f198051e7166aca56%2FTroubleshooting_Cookies_2.png?alt=media" alt=""><figcaption></figcaption></figure>

If “Block Third Party Cookies” is selected, then you will need to either select "Block third-party cookies in Incognito mode", "Allow third-party cookies", or allow third party cookies for the Gomboc site specifically.

<figure><img src="https://3084082483-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9X3GhAYjoqbnAMyhHhAr%2Fuploads%2Fgit-blob-270b9a663a50842644a729fe6f45afda01b76505%2FTroubleshooting_Cookies_1.png?alt=media" alt=""><figcaption></figcaption></figure>

To enable cookies just for the Gomboc site, select the eye icon and select the switch to temporarily enable third-party cookies. This will only last for your current browsing session.

<figure><img src="https://3084082483-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9X3GhAYjoqbnAMyhHhAr%2Fuploads%2Fgit-blob-b1c1af06bcfa2aa9fa86beb87ac4ff928361a152%2FTroubleshooting_Cookies_5.png?alt=media" alt=""><figcaption></figcaption></figure>

Once third-party cookies are allowed, then the Gomboc dashboard loads properly.

<figure><img src="https://3084082483-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9X3GhAYjoqbnAMyhHhAr%2Fuploads%2Fgit-blob-5e082342d7fa8c053aa36b9db4429885758fc1a9%2FTroubleshooting_Cookies_6.png?alt=media" alt=""><figcaption></figcaption></figure>

> **Still stuck?**\
> If you’ve enabled third-party cookies and are still experiencing issues, please contact us at <support@gomboc.ai>. We're happy to help!